Delivery Policy

We deliver to selected locations across Delhi & NCR, subject to serviceability and availability.

Delivery times are provided as estimated delivery windows and may be affected by traffic, weather, road conditions, access restrictions, delivery-partner delays or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and active contact number and ensuring that someone is available to receive the order.

If delivery cannot be completed due to an incorrect address, recipient unavailability, refusal to accept the order or access restrictions, additional delivery charges may apply and the order may not be eligible for a refund, particularly where the product is fresh or perishable.

For time-sensitive orders, customers should allow sufficient time for possible delivery delays.

Damage During Delivery

Our products are packed with care; however, cakes, desserts and other delicate products can be affected by handling, temperature and transportation.

If your order arrives damaged or materially affected during delivery, please contact us immediately and preferably within 2 hours of receiving the order.

Please take clear photographs/videos of:

• The product;
• The packaging;
• Any visible damage; and
• The order label, where applicable.

Please provide the photographs before consuming, altering or disposing of the product wherever possible, as this helps us assess the issue.

After reviewing the circumstances, Elán may offer a replacement, partial refund or full refund, depending on the nature and extent of the issue.

Damage occurring after successful delivery and acceptance, including damage caused by improper handling, storage, refrigeration, heat exposure or delayed consumption, will not ordinarily qualify for a refund or replacement.

Nothing in this section limits any rights or remedies available to consumers under applicable law.